Refund & Cancellation

Because charitable resources are immediately mobilized into field operations, this Refund & Cancellation Policy defines clear, strict financial boundaries to preserve operational continuity while establishing a fair, transparent procedure for genuine banking errors.

1. General Rule: Contributions Are Non-Refundable

All financial contributions made to the Foundation—including general donations, निसर्ग रक्षक sponsorships, and सहयोगी सदस्य (Contributing Member) contributions—are voluntary charitable gifts given unconditionally for public environmental benefit.

2. Exceptional Circumstances: Technical Errors & Duplicate Debits

We recognize that banking network timeouts, UPI gateway fluctuations, or browser duplicate submissions may occasionally result in an unintended double debit for a single contribution. In such genuine technical instances, the Foundation will review requests under the following strict protocol:

• Mandatory 7-Day Reporting Window: The donor must report the technical error in writing via email to [email protected] within strictly seven (7) calendar days of the transaction date. Requests received after 7 days cannot be processed due to monthly statutory accounting closure and project disbursements.
• Mandatory Verification Documents: The donor must provide:
  1. Full legal name, registered mobile number, and email address.
  2. Banking Transaction Reference / UTR Number(s).
  3. Copy of bank account statement extract clearly highlighting the duplicate debit.
  4. Date, exact amount, and screenshot of the debit notification.
• Investigation & Verification: The Foundation's finance desk will reconcile the claim with HDFC Bank ledger records within 5 to 7 business days.
• Execution of Approved Refund: If an inadvertent duplicate credit is verified by the Board, the duplicate amount will be refunded strictly to the original source bank account or UPI ID within 10 to 15 banking days.
• No Cash or Third-Party Payouts: Under no circumstances will refunds be issued in cash, bearer cheque, or transferred to any third-party account other than the original source account from which the funds originated, in compliance with Indian anti-money laundering regulations.

3. Cancellation of Contributions

Because one-time contributions are processed in real-time, cancellation of a completed donation is not possible once the transaction is authorized.

Membership Resignation / Discontinuation: Any member or volunteer may request the withdrawal of their active membership or directory listing at any time by sending an email to the Foundation. However, voluntary contributions or registration fees paid prior to resignation cannot be refunded.

4. Official Receipts & Statutory Accounting Records

Once a donation or membership contribution is registered in the official trust books under the Maharashtra Public Trusts Act, the transaction becomes part of the Foundation's audited accounts. If a technical refund is granted under Section 2 above, any previously generated acknowledgment receipt shall be declared null and void, and the donor must confirm non-submission of the voided receipt for any tax or deduction claims.

5. Bank Chargebacks & Direct Resolution Protocol

Donors expressly agree that prior to initiating any chargeback or reversal request with their bank or UPI service provider, they will first contact the Foundation directly at [email protected] to allow a fair 10-day period for investigation and amicable resolution.

Any false, malicious, or fraudulent chargeback claims regarding voluntary donations will be vigorously defended using electronic transaction logs, IP addresses, honeypot telemetry, and signed digital consent records.

6. Mandatory Official Bank Verification

Donors are reminded that official contributions must only be made to the verified account of "Vasundhara Samruddhi Foundation" (HDFC Bank Kalamboli, A/C: 50200122338250, IFSC: HDFC0002822, UPI: vyapar.177870072013@hdfcbank). The Foundation accepts zero responsibility and will issue no refunds for funds remitted to unverified private accounts or unauthorized third parties.